POSITION TITLE: Information Technology (IT) Support Specialist
CLASSIFICATION: Non-Exempt
DEPARTMENT: Operations
SUPERVISOR: Chief Operating Officer
SALARY RANGE: $52,622 – $66,116 DOE

Position Summary:

Under the direct supervision of the Chief Operating Officer, provides computer hardware, software, and user support to employees and departments. Maintains confidentiality of all privileged information.

• Installs and sets up new hardware, provides training to personnel in the basic operation of new hardware and software.
• Support both Windows and Mac OS
• Sets up user accounts according to established policies, procedures and restrictions.
• Repairing and replacing equipment as necessary.
• Troubleshoots desktop problems, hardware and software related; resolves desktop connectivity issues. Tracks all problems or issues through resolution.
• Performs network maintenance, changes and upgrades.
• Develops and coordinates training sessions, to ensure that all program personnel can utilize existing an new software programs.
• Evaluates vendor-supplied software by studying user objectives, testing software compatibility with existing hardware and programs.
• Assists with database entry, management and data retrieval.
• Assists with web site maintenance and development.
• Provides domain server support, by verifying server backups updates are completed.
• Analysis of new and revised system specification for completeness and compatibility with present software applications and system capabilities.
• Responds to external web mail queries, in a timely manner and customer service-focused manner.
• Performs system backups and risk management.
• Maintains professional and technical knowledge, by conducting research, attending seminars, educational workshops, classes and conferences; reviewing professional publications; establishing networks, participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Maintains strict student confidentiality and compliance with the Family Education Right to Privacy Act.
• Contributes to a team effort and accomplished related results.
• Ensures all software programs are cyber security compliant.
• Reviews all IT Processes to ensure that all cyber security requirements are met.
• Embodies Native Forward Core Values and promotes the Native Forward organization, staff and programs, in a positive and professional manner.
• Perform other duties as required.

Minimum Qualifications:

Associate degree (Bachelors preferred) in Computer Science, Information Management or related field and two years of experience required; or equivalent combination of education and experience.

Valid Driver’s License is required. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds.

Work Environment:

Work is generally performed in an office setting with a moderate noise level.  Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common. Travel will be required for events, meetings, conferences, presentations, and training.

Please submit your letter of interest and resume to Careers@NativeForward.org.